AI for Service Management -
ServiceNow and Team Dynamix
AI SERVICES
AI for Service Management
We have implemented AI knowledge stores and knowledge bases and tapped on the information for faster and reliable information. You can connect with existing vector databases from popular solutions, or spin one up net-new to deliver your generative conversational AI chatbot.
In addition to being able to ingest knowledge from organizations, we scheduled updates and content refreshes. This means you can set up when your bot ingests new content as well as when your bot needs to ingest updated content.
With AI knowledge sets we have directed conversational AI chatbot to crawl and ingest a variety of sources, from organizational content to websites and local files. Even including but not limited to crawling authenticated sources when logged in. This makes it easy to quickly spin up a knowledge bot in minutes – built on existing information that’s readily available.
ServiceNow
Now LLM Service
ServiceNow manages a portfolio of curated large language models under the Now LLM Service.
These models are fine-tuned and optimized by ServiceNow to support high-performance
generative AI across Now Assist and AI Agent experiences.
Key characteristics of the Now LLM Service:
- Models are hosted on ServiceNow-managed infrastructure in regional compute hubs
- (AMS, EMEA, APJ) and in-country compute hubs (US, UK, and Switzerland for qualified customers)
- All inference happens within the ServiceNow commercial network boundary—with no
- public internet exposure
- Input and output data are processed in memory and deleted after response generation (no storage, no caching)
- Customers can:
- o Configure skill group and skill model provider usage via the
Now Assist Admin console
- o Enforce routing behavior, fallback behavior, and model provider availability restrictions through
AI Control Tower
This model provider service is designed for enterprise-grade security, performance, and data
residency compliance.
ServiceNow provided the ease and flexibility for organizations to use any Large Language model to train the data as shown by the image below.
TeamDynamix
TeamDynamix offers a no-code platform for ITSM/ESM and PPM with enterprise automation and integration. Embrace ITIL, automate manual tasks, and leverage AI for better IT service delivery.
Workato Integration: TeamDynamix can be integrated with Workato, providing options to leverage custom LLMs to drive automation and AI functionalities.
– Conversational AI – Agent Assist
◦ Multi-Channel AI Support with Live Agent Failover
- SecureInTech has proven to use TeamDynamix Conversational AI that extends the out-of-the-box model by allowing clients to add conversational AI to any available conversation channel. We also used predefined connectors for web chatbot, SMS/text, Slack, Microsoft Teams and social media.
- Web chatbot, SMS/text, Slack, Microsoft Teams and social media
- Push forms and gather additional data across channels
- Live-agent failover with easy configuration
– Portal, KB and Incident management
AI Service Assist: Can take ITSM to new levels by reducing the time it takes technicians to resolve tickets. Offering suggested resolutions, related KB content, related tickets and the ability to create KB articles, and expedite resolution.
Contact our Experts
Locate Us
585 Grove St, Ste145 #786,
Herndon VA 20170
Call Us
703-300-8358
Write Us
iamiri@secureintech.com