Provided leadership the ability to see real-time spikes in incidents to allow for the initiation of Major Incident/Problem Management workflows with custom automation and integration. SecureInTech was able to easily accomplish the following:

• Automatically triage tickets and leverage AI summary detail
• Group tickets and convert incidents to problems or projects
• AI assist for KB related content, tickets and suggested fields
• Suggested solutions, field values, related KB content and tickets
• Create KB content with AI, saving time and improving efficiency
• Reduce friction and remove bottlenecks for faster ticket resolution